Book Excerpt
Much More Than Typing
The business support industry has changed radically in the past several years, and many of the entrepreneurs we've interviewed said that the business they built originally looks almost nothing like what it has become. Even more, each one had difficulty forecasting how the industry will change in the next 10 years because it is so dynamic. We surveyed 40 members of the Alliance for Virtual Businesses and interviewed a few of them further so we could give you current information, feedback, and statistics about how they entered the industry, built their business, and how they continue to tailor their services and skills to make their businesses thrive.
There are many terms for this type of business from "administrative support services," "office support services," and for many, "virtual assisting services." No matter what title you apply to this business, it still doesn’t fully explain the vast scope of services you can offer since these businesses now offer everything from desktop publishing, web design, and many more sophisticated and talented service packages. Given the growth of the industry in the past several years and the trends for even greater growth, it’s easy to assume that the more flexible you are in your ability to customize your services, the better you will do.
The size of the market for business support services is difficult to estimate for a number of reasons—primarily because the U.S. Bureau of the Census mixes other types of businesses with business support services. Also, the providers, services, and customers are constantly evolving with technological advances. Many of our surveyed experts are talking about using remote desktop access to conduct virtual meetings, using Voice over IP to teleconference, and using online meeting rooms and online conferences.
Keep in mind that this is a professional service business and your services are always going to be needed. Depending on your specialty, seasonal fluctuations may vary, but if you offer a portfolio of services, most likely one service demand will complement a slowdown in another. We will cover the vast variety of services you can offer and think about which services will balance each other and how you can gain the knowledge and training necessary to truly be a specialist in each area.
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